Shipping Policy

Order Processing

All orders are processed within 1–3 business days of being placed (excluding weekends and public holidays). You will receive an email confirmation once your order has been dispatched.

Delivery Timeframes

Once dispatched, estimated delivery times are as follows:

• Australia: 7–15 business days
• New Zealand: 10–18 business days
• United States & Canada: 10–20 business days
• United Kingdom & Europe: 10–20 business days
• Rest of World: 12–25 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or public holidays.

Shipping Costs

We offer free standard shipping on all orders. No hidden fees, no minimum spend.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery status in real time. Please allow 24–48 hours for the tracking information to update after receiving your shipping confirmation.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking your local customs regulations before placing an order.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please first check your tracking information. If your parcel appears to be lost or significantly delayed, contact us at Vlazurapetboutique@gmail.com and we will investigate on your behalf.

Incorrect Address

Please ensure your shipping address is correct at the time of placing your order. We are unable to redirect parcels once they have been dispatched. If you notice an error, contact us immediately at Vlazurapetboutique@gmail.com and we will do our best to assist.